Fermod 921 locking door handle

If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that youreceived it.
Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your
returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Please note there will be a 25% restocking charge deducted from the refund.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us
If you have any questions on how to return your item to us, contact us.

Standard Goods
Standard = £26 Must ordered before 11am to receive within 24 – 48 hours
 
Heavy Goods
Standard = £33 Must ordered before 11am to receive within 24 – 48 hours
 
Shelving
Standard = £32 Must ordered before 11am to receive within 24 – 48 hours 
 
Please note we have 2 shipping zones covering the UK
 
You would select the correct zone for your delivery address
 
Zone 1 
 
Cover all of the UK but excludes Zone 2 locations
 
Zone 2 
 
Is for delivery to 
1.    Northern Ireland
2.    Scottish Highlands
3.    Isle Of Man
4.    Channel Islands
 
Please note it is your responsibility to select the correct zone. We understand that sometimes errors will be made so please bear with us as should your delivery require an additional charge we will need to delay your delivery and contact you to pay for the additional charges. 
 
Please contact us if you have a question.